REFUND POLICY

 

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Refunds

Return & Refund Policy
At God Smiled Back, we pour intention and prayer into every item we create. We want you to love your purchase and feel encouraged by it. If something isn’t quite right, we are here to help— no hassle, no fine print.
Our 30-Day Promise
We gladly accept returns and exchanges within 30 days of your delivery date. If 30 days have passed since your order arrived, unfortunately we are unable to offer a refund or exchange.

How to Initiate a Return
To start a return, please email our support team at support@godsmiledback.com with the following:
1. Your full name
2. Your order number
3. A brief description of the reason for the return (and photos if the item arrived damaged or defective)
Once we receive your request, our team will respond within 1-2 business days with a return shipping label and instructions. Please do not send your item back to the manufacturer’s address printed on the package — it will not reach us.

Return Conditions
To be eligible for a return, your item must be unused, unworn, and in the same condition you received it, ideally in its original packaging.

 No Restocking Fees
We believe in treating our customers like family. We do not charge any restocking fees on returned items.

Defective or Damaged Items
If your item arrives damaged, misprinted, or defective in any way, please contact us immediately with a photo. We will cover the return shipping costs and send you a replacement as quickly as possible at no additional charge.

Wrong Item Received
If we sent you the wrong item, we sincerely apologize. Please email us with a photo of what you received, and we will ship the correct item right away and arrange a return label for the wrong one.

Custom & Personalized Items
Because custom and personalized items are made uniquely for you, they are final sale and cannot be returned or refunded unless they arrive damaged or defective.

Refund Processing
Once your return is received and inspected, we will send you a confirmation email. If approved, your refund will be applied to your original payment method within 3–5 business days, depending on your bank or card issuer.

Wrong Address or Returned to Sender
If an order is returned to us because of an incorrect address provided at checkout, we are happy to reship it to the correct address. The customer is responsible for the reshipping cost in this case. If you choose not to have the order reshipped, we will issue a refund minus the original shipping cost.

Need Help?
Email: support@godsmiledback.com
Phone: (201) 479-1655 | Mon–Fri, 9:00 am – 5:00 pm EST